[Bug] Chat user list not working / Missing mod options

bgeorge

There is currently with an issue with the userlist not populating on many channels. This typically happens during events when the chat server is under heavy load. Also, related to this issue, moderator status may not displaying properly as well preventing mods from seeing the timeout and ban options in the web chat. Twitch is aware of the issue but there is not user end solution at this time.

If you are a mod in a channel, the chat commands will still work for moderation. These commands are:

• /timeout [username]
• /ban [username]
• /unban [username]
• /slow & /slowoff

Don't type the [ ].

You can also confirm you are a mod by typing "/mods" and make sure you are on the list.

IRC users will also experience userlist issues as well.

PIPe

Just to add, if you are using IRC client to connect to the chats, you have to use "." (dot) instead of "/" (forward slash) before the commands, so it looks like this:

• .timeout [username]
• .ban [username]
• .unban [username]
• .slow & .slowoff

Don't worry, those commands won't show in the chat.

deadnoz

I had mod in about 10 channels, and now that i log on, every viewer list is gone, and my mod status in every channel has been removed. 

Whats the cause of this?

bgeorge

@deadnoz

bilehazard

So when are we getting an update on this? Why didnt our chat get fixed instead of changing the entire layout of the site to cause even more problems. Can we get a fully functional chat before we rush into other changes? Seems like they announce cool stuff to us casters/viewers and then half way through the project it gets left in the dark and nobody wants to give any clear answers. I'd understand if certain people are busy, but this is getting ridiculous.

bgeorge

@bilehazard - Different people working on the site design and the chat servers.

bilehazard

Still doesnt acknowledge that we havent heard or havent gotten an update on a fix for our chat. It seems like Twitch is literally falling apart as far as site backbone and structure is concerned. It should of been a priority to get things we already have in working order instead of dumping more problems onto coexisting issues. I know my voice wont matter, but i thought i'd bring this sort of matter up considering the timeframe its taken between these issues we have been having of late, between the chat issues and the broadcasting issues on twitch servers. And im pretty sure im not the only person concerned about this.

sanluciferr

Anything new on this? sometimes i cant use mod commands or i cant see my viewers list.

colaflaske

Make this top priority and fix this please? :/

zanarkandruinsx2

This only seems to work for partner chats right now. Regulars user chats are still messed up.

opt1kal

EDIT: Ok, well it seems it has been posted about. Thank you for the post move.

koopahtroopah

Still getting this problem. Can't see any users in my chat list.

nycorawr

yep still going on :/

llamasaretooawesome

It's becoming a more frequent problem, it seems that even if they de-mod then mod you again it won't work the next time you go on the chat....

ludolik

The Inthelittlewood live got this problem. That really annoying ;v;

mathman200

I am unable to give Anyone on my Stream Mod status and I am unable to see Any of my Viewers. This sucks for me because I need to Mod moobot for the bot to even work and I can't.

leafyknight

It's slightly annoying that I started to broadcast again and this problem happens when I come back. It's really annoying for me to see who is even in my channel, it be a new person or one of my followers.

eshirou

I have the same problem :/ made bug report about it =_=

gtanj

How can this be a problem for this long and not be fixed yet?

chronicpayne

This is INCREDIBLY annoying, it will work on the more popular streams (5000+ viewers) but with a small 10-20 person stream, 95% of the time the chat list is not populated.

This leads me to believe there is preference being given to the larger casters, which added to the fact this has been going on for months really chaps my ass.

Twitch wtf?????

chronicpayne

This is INCREDIBLY annoying, it will work on the more popular streams (5000+ viewers) but with a small 10-20 person stream, 95% of the time the chat list is not populated.

This leads me to believe there is preference being given to the larger casters, which added to the fact this has been going on for months really chaps my ass.

Twitch wtf?????

kuvasz

+1ing this in case it means anything :D
This really screws over low-profile channels.

go1den

I'm not sure if this is related or not, but when I'm on mIRC I cannot see the names of anyone who is typing to me in my own chat, nor do I have a viewer list. My chat looks something like:

<> Hello
<@go1den> sup
<> nm
<@go1den> who is this
<> im another person
<> now you cant tell us apart
<> please fix this soon

Itaku

@go1den Are you by any chance using any kind of scripts? Because that definitely looks like an addon/script screwing it up. IRC never does that normally.

go1den

Hmm, now that you mention it I am using a few scripts. I will look into further and report back, but you're probably right.

Edit: Yep, it was a script gone awry. Note that I'm still having the issue where I'm the only one on the viewer list (both in Twitch and in IRC).

threedogg

Ok ill post here where my comment is meaningless. This bug is ridiculous and ruins chats. you need your mod badge and quick timeout and ban buttons in a big chat. The fact that this bug hasnt been fixed yet is ridiculous.

jkkennedy

It has been over a month with basically no real talk about what progress has been made on this bug.  I would like to have at least one feature working (options next to people's names) as this is making it very hard to moderate and keep a pg 13 chat room when it takes a minute to timeout or ban someone.  At one point we were able to at least click their names and click something, but even that option is missing.

I realize I am not paying for anything, but trying to do work for people trying to make a living on twitch...and not being able to help them moderate like I was brought on to do is quite disturbing right now.

lnishan

I've been having this issue for a period of time and honestly it's freaking annoying.

Sometimes I refreshed dozens of times and still couldn't get the icons and features back.

Is someone going to deal with this bug? Can you guys at least let us know the status?

I'm currently a mod of a popular stream and it's already difficult for me to ban or timeout someone with clicking.

nightwalker925

Maybe you guys need to load balance the back end of the chat (the joins/parts/mods/unmods/userlist).

br3edage

anyone know a fix to this? i still see some mods with their status back.

havokk

Pass few days have been painful without the mod buttons, Thanks for everyones patience I just want to reassure eveyone that this is definitely being worked on.