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Read this if you are still having a black screen issue!

HorrorHorror Administrator
in Technical Support

It seems that a growing trend for users outside of the US is getting a black screen after some circumstances, and not getting video. Either after a preroll plays, or after the transcoder kicks in.

If you have these issues, please post in this thread, and do the following!

Attach the debug info from your stream when you see the problem! There is a secret button on the player found by clicking where the mouse is on this image! 

image

The window you see in the picture should pop up, simply click it, and send the info over to Jacob, as well as any info you can give like when it happened, where you are from, and your account name!

I think a majority of these problems are already fixed, but just to play it safe, I'm going to ask everyone to bombard us with debug text so we can make sure it is still working for everyone!

Post edited by Jacob on
«13456

Comments

  • romu1romu1 Member
    Yeah I'm still having the problem on some streams and sent an email just now.
  • starz0rzstarz0rz Member
    I've got a black screen on a stream, but other do not have it. There are people like me having it, I'm from the Netherlands. Is there an easy solution? (firts time happening today, I only have it at this particular stream: www.twitch.tv/pvpaslifestyle ) at the moment.
  • HorrorHorror Administrator

    Did you follow the instructions to send the info over to Jacob?

  • sandsand Member
    I'm also from the Netherlands and I've refreshed multiple times but the black screen persist. I have sent an e-mail. I will restart my computer and hopefully the black screen doesn't appear again...

    PS: I just closed my browser window (Chrome) and started an 'incognito' session and it helped; no more blackscreen. Though I do not know if the 'incognito' session is the reason why the blackscreen isn't returning.

    PPS: I was wrong: the black screen does persist, but only for 720p. Good thing I can select 1050p+ as well (and 480p and 360p), because those give a 'normal' video feed. 
    Post edited by sand on
  • romu1romu1 Member
    Is there any news on these issues yet? Would be nice to know how the process is going.
  • poison25poison25 Member

    i was watching the channel manvsgame for days without
    any problem
    after i have done the subscription for this cannel the
    change resolution button is gone and i cant see or hear annything
    i have tried firefox, IE and chrome all plugins are up
    to date
    Please help me

    username: poison25
    i am from germany

    email is send
  • bioticsbiotics Member
    I am in the UK, and still cannot watch any video, I get either a black screen or a still image. Is there a fix?
  • bgeorgebgeorge Moderator
    @biotics - If you are still having that issue, follow the steps above and send the information to Jacob. I don't know of any user-end fix at the moment.
    Post edited by bgeorge on
  • r0k4r0k4 Member
    Still black screens. Same thing happens with IE and firefox. Email sent.
  • kineticbombkineticbomb Member
    I'm from the netherlands and i can watch any stream just fine but it has been happening a lot lately that all the streams i watch are nothing but black screens or a
    black screen on some quality options. This happens on streams with or without a quality option.

    Username: Kineticbomb
    Netherlands
  • caltucaltu Member
    Hi there Im from the UK and Im having issues watching just twitch.tv/Gamebreakertv. All the other streams I have watched are fine just this one. If you could fix asap that could be great :) Needed for moderation needs
    Many Thanks
    Caltu
  • dunstrumdunstrum Member
    I am in Norway, and i can watch fine for like 5 sec, then i get either a black screen or a still image. Is there a fix for it that i can do on my part?
  • mooky0mooky0 Member
    from singapore and i cant watch anything at all.
  • HorrorHorror Administrator
    I hope everyone that is posting here is doing what the first post said to do D:
  • udeepudeep Member
    From Singapore and I can't watch anything at all. It keeps saying that:

    You need Adobe Flash Player to watch this video. 
    Download it from Adobe.
    even though I update all my flashes! I tried Chrome, and I tried Internet Explorer! Please help! I'm missing tonnes of broadcasts and i'm growing desperate!
  • elizabeth90elizabeth90 Member
    hey udeep, I'm also using Singapore Singtel and I'm having the same problem. It might be a problem with singtel/singnet. ): Also, I have just emailed jacob@twitch.tv with the screenshot shown below as well. 
    image
    Post edited by elizabeth90 on
  • elizabeth90elizabeth90 Member
    Well, it seems to have been fixed now. Thank you! :D Hope it doesn't mess up again~ (:
  • tscarbonitscarboni Member
    Im having the problem with a black screen and I won't get a pop up as Horror said earlier in this post. 

    In Xsplit when I setup the channel and click broadcast nothing happends there's a red text at the top saying "Streaming Live - Juistin TV - username Viewers:0 Bitrate:60Kbps" in the screen area on Xsplit there is a black background with the text: "! Go to FILE menu to add your images, movies, web camera or screen caprute to this scene." but no streaming is happening. I can't even broadcast Local recordings. 

    I'm from Sweden...
  • r0nald086r0nald086 Member
    hi i am from singapore also using singtel/singnet. i am getting
    You need Adobe Flash Player to watch this video. 
    Download it from Adobe.


    just today. i have try installing adobe flash 10.3 on firefox andget it to work just before today.
  • r0nald086r0nald086 Member
    Is fixed thanks
  • dartleg13dartleg13 Member
    Hi, I am having the black screen problem. emailed Jacob a week ago, no reply. please help. missing tons of content ! (i am in the US )
    Post edited by dartleg13 on
  • brysohibrysohi Member

    How do you know if you sending out a live stream???

     

  • brysohibrysohi Member

    where do i find the FMS URL?????

     

  • xlosxlos Member
    Have these problems of and on, from the netherlands
  • stefang4492stefang4492 Member
    I am having the problems... i sent the email.. Hope it helps!
  • elizabeth90elizabeth90 Member
    Unfortunately, the problem still persists. It worked about a week ago but now it's back to telling me to download adobe flash player, which is quite ridiculous because I just updated it 5 seconds ago. :/
  • menk01menk01 Member
    im getting black screen,i cant sent info cos theres no press to send button,also im using xsplit it says im streaming to jtv but nothing coming up on my channel was working 2 days ago.
  • aprilfairyaprilfairy Member
    hi i'm watching some streams on teamliquid and every single stream i'm trying to watch i've only got a very pixellised image without any sound nor video.
    i'm a french user, and i dunno what to do.

    Thanks !
  • mornstamornsta Member
    From Singapore, encounted the problem today...streams were working fine yesterday.
    It says "We're sorry, but we couldn't find the video stream!"
    Using latest version of Firefox and Adobe Flash player...
    Email sent.
    EDIT: Just to add, it's probably NOT a Singtel issue,
    as I have no problems with other streamsites like Ustream.
    Post edited by mornsta on
  • mornstamornsta Member
    Issue's been fixed, at least for now!
    Able to view livestreams on
    http://www.twitch.tv/bteamgaming
    http://www.twitch.tv/jaieazy?utm_campaign=frontpage_player_click&utm_source=http://www.twitch.tv/&utm_content=jaieazy
    Step method (if it helps):
    Accessed page http://search.coolstreaming.us/live/livesearch.php?stream=psp&search=1
    Clicked on http://www.justin.tv/tebian link.
    Video was working
    ->Found out other streams on Twitch.tv/Justin.tv are working.
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