Viewers staying banned even though I unbanned them.

luzarius

Sometimes when I unban someone the ban doesn't get lifted. That person will stay permanently banned.

Is there anyway to fix this? It is becoming a huge problem. Please advise.

havokk

http://support.twitch.tv/discussion/comment/1908#Comment_1908

luzarius

I've emailed him, but this will take a while I think.

Does anyone have a better solution? There are at least 20-30 people who are perma banned from my channel even though I unbanned them.

x4ryuusei

Hello Luzarius, I would highly recommend e-mailing Dylan@justin.tv or Russell@justin.tv for direct help. I spoke with Dylan just now and he says he'll help you out if your viewers submit the following information. The admin team is well aware of this issue, so don't worry.

Your viewers should send this info: Username, channel in which they were affected (yours), & their IPs (use www.whatismyip.com).

Good luck!

luzarius

There are over 100 people with the problem now.

Can you just go into your database and purge all banned users with my channel ID?

In the database you shouldn't allow the same user to be in the ban table twice. You can solve this by staying true to primary & foreign keys. If your DB was designed properly this wouldn't of happened in the first place.

If you want me to just login to your server and fix it real quick let me know.

MYSQL or MSSQL?

PK - Increment order auto
FK - User ID
IP Address

Right?

Actually maybe we can fix this without touching the DB.

Just make it so when I do /unban username it goes through the DB and removes every user id FK in the ban table. This code must be broken somehow.

luzarius

I have at least 5 new people a day telling me they are banned from my chat even though I unban them.

I emailed both russel & dylan, just waiting on a response. I understand they are busy.

luzarius

Any chance on this getting fixed? I can paypal you guys like $25.00 to fix it.

continuousz

yup i banned from 2 channels and the channel owners said they unbanned me, but im still banned, this is really annoying

Fire

@continuousz do you have any alternate accounts? If so, those will have to be unbanned as well.