PC Freezes while streaming

wapeddell

My pc crashes while streaming if six cores are enabled on my pc if I disable the sixth core it will not crash can anyone tell me the cause of this issue. Also, I don't over-clock my rig neither. Here is the video of my pc crashing 
http://www.youtube.com/watch?v=_xZQS56XAM4 

Pc Specs:

AMD Phenom(tm) II X6 1090T Processor 3.61GHz/3.6GHz

ASUS M4A87TD EVO

G.Skill F3-12800CL9-4GBRL 12GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-28 5-37-12-6) 

Diamond ATI Radeon HD 7970

Rocketfish™ 900-Watt ATX CPU Power Supply

Operating System Windows System : Microsoft Windows 7 Ultimate (Service Pack 1) 

biotest

Could it be a heat issue?

you might be better off contacting the shop you got your computer from or AMD technical support.

Fire

If disabling the 6th core fixes the problem it's almost certainly a "dead" core, and you need to get the CPU replaced.

wapeddell

Well it freezes after 2 hours of streaming and I have a zalman cnps 10x extreme it's only while streaming not anything else I can play games fine but it seems to happen after a while of streaming.

biotest

just to rule out overheating monitor your temps on cpu and gfx card while your streaming.

My old pc had a similar problem of the screen/pc locking up, it turned out to be the gfx card over heating cus it was full of dust :s

wapeddell

Ok it just froze again and these were the temps when it froze http://img685.imageshack.us/img685/2774/imag0002sk.jpg

biotest

does it freeze when you use 5 cores?

wapeddell

nope only 6 I don't know what is causing the issue because I can play games all day long but I can't stream at all

biotest

hhmm very strange, i cant really see how a streaming program could physically effect your cpu.

i would try and contact AMD tech support and explain that under heavy load your cpu crashes unless you disable one of the cores and they might be able to suggest a course of action or even a simple software update.

sorry but i have no idea

SORRY :(

Fire

I've already told you what it is, you have a dead ( defective ) core. You need to replace the cpu. It's quite obvious considering you're fine if you disable the 6th core.

wapeddell

I've already told you what it is, you have a dead ( defective ) core. You need to replace the cpu. It's quite obvious considering you're fine if you disable the 6th core. 

That may be true but the thing is as I stated early is that I run games at max and play them all day long another guy on another forum was having the same issue it only happens while streaming. For instance, I can play skyrim or gta iv with enb which is very cpu intensive and nothing will happen but if I turn on xsplit or FME the pc will just freeze I don't know if it's the new drivers or what but it only been happening while streaming. Also, I will run a diagnostic test to post more accurateness for lack of better terms.

havokk

Run prime95 and see if the core fails.. as @fire said it probably needs to be replaced.

Fire

@wapeddell neither of those games takes advantage of multithreading the way streaming does.

wapeddell

http://img716.imageshack.us/img716/4313/stablejm.png Ran this on cpu for 5 hours I will try prime next then

wapeddell

I ran prime for 2 hours http://img39.imageshack.us/img39/5770/74898018.png and these were the temps http://img831.imageshack.us/img831/3687/55366990.png Also, I would like to say that the first time I ran prime95 it froze then I updated my bios and it seems to be working fine now I will post results after I stream for a few hours I think there was a issue with the bios rom I had.

biotest

Software update FTW :p

Fire

@wapeddell bios update could fix microcode issues, yeah :)

wapeddell

I will like to confirm that I was able to stream for several hours with no dilemmas I will try to stream again and see but I think the issue is resolved I'm not sure.